Termos de serviço

Terms of Service

Last updated: 1 July 2026

These Terms of Service apply when you access or purchase from Aupets. By using our store, you agree to these terms. Contact us at support@aupets.shop.

Online store terms

You must provide accurate, current, and complete information when placing an order. You must not use our store for unlawful purposes, interfere with store security, or attempt to misuse the website or services.

Products and availability

We try to display product information, pricing, availability, images, and descriptions accurately. Minor differences may occur due to screen settings, packaging changes, or supplier updates. We may limit quantities, discontinue products, or refuse or cancel orders where permitted by law, including where a product is unavailable, incorrectly priced, or suspected to be ordered fraudulently.

Pricing and payment

Prices are shown in Australian dollars unless stated otherwise. Prices and promotions may change without notice. Payment must be authorised before an order is processed. You are responsible for any fees charged by your payment provider.

Orders

An order confirmation means we have received your order; it does not guarantee acceptance. We may contact you if more information is needed or if an order cannot be fulfilled. If we cancel an order after payment, we will refund the amount paid for the cancelled items.

Shipping, returns, and refunds

Shipping, returns, refunds, and exchanges are handled according to our Shipping Policy and Refund Policy. Nothing in these terms limits your rights under the Australian Consumer Law.

Pet health and product use

Product information on our store is general in nature and is not veterinary advice. Always read labels, instructions, warnings, and sizing information before use. Consult a veterinarian or qualified professional if you are unsure whether a product is suitable for your pet.

Third-party services

Our store may use third-party services such as Shopify, payment providers, shipping providers, analytics tools, and marketing tools. Your use of those services may also be subject to their terms and privacy policies.

Intellectual property

Store content, including text, images, logos, graphics, and layout, is owned by us or our licensors and may not be copied or used without permission, except as allowed by law.

Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss arising from your use of the store or products. This does not exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot be excluded under Australian Consumer Law.

Changes to these terms

We may update these terms from time to time by posting the updated version on this page.

Governing law

These terms are governed by the laws of Australia and, where applicable, the laws of the Australian state or territory most closely connected with the transaction.